Politica de reembolso

Refund Policy

CERRO CATEDRAL LTD adheres to strict compliance procedures and policies related to money transfers but is not liable for any delays, loss or error in transmission of payment or for any mistake or omission or error in caused by any reason outside our control or due to any relevant laws or market practices of origin and/or beneficiary country.

In a case of a cancellation or refund of a payment order the following procedures will apply:

The sender must request for a refund/cancellation in writing stating the reason and customer number, signed by the sender including a coloured copy of his/her passport or driving license. All written refund/cancellation requests will be reviewed under the discretion of CERRO CATEDRAL LTD. For all processed transfers; the sender shall only obtain the foremost amount minus the refund/cancellation administration fee.

An administration fee of £30 will be charged for all refunds/cancellations. The refund/cancellation charge may differ due to bank charges or exchange rate changes that may been incurred by CERRO CATEDRAL at the time period of a refund.

It would approximately take up to 30 working days to effect a refund. The refunded money will only be credited to the card or bank account originally utilized.

Any changes or modifications in the details will incur a charge of £30.

We trust that you will understand these procedures which are intended for your protection as well as ours. Any complaints regarding the transaction should be reported within 14 working days.

Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. The foregoing shall be without prejudice to your statutory rights.


CERRO CATEDRAL LTD is registered and regulated by the Financial Conduct Authority.
Company Registration Number: 6627443 Registered in England and Wales.
Registered office address: 248 Jamaica Road, SE16 4BD, London – UK
FCA Registration number: PSD2/504668/BN
MLR Registration number: XMML00000123747